Well - they have now had my phone a week and absolutely nothing from them after numerous calls. There might be a backlog Im told. Absolutely appalling service. Any other company turns handsets around in 48 hours. These lot dont care. Just waiting for the oh your screen is damaged email next.
Terrible service! Avoid at all costs. They deliberately damage your phone to give you less money. Phone was sent in perfect condition after being in a case all its use. They 'claimed' the screen was coming away from body of phone. It wasn't when it was sent, therefore only logical explanation is deliberate damage by the 'service'.
Recycling with EE was quick and easy. I was quoted £130 for my LG G5 and I got exactly that amount. I was concerned after reading some of the reviews below but the service worked perfectly for me.
Absolutely terrible experience! At every stage of the process I have had to chase them, received conflicting emails which when challenged were renaged upon & to top it all off amount paid was less than agreed.
So after being a customer of Orange/EE for years I thought recycling my phone with them was the safest option, how wrong was I! So after receiving an Intial quote of £170 for my iPhone 6s I sent on Monday 11th September in a padded Jiffy bag I've today recieved an email saying my reviewed quote is £85 due to damage to the phone!...