About Vodafone Trade In
Switch your device for cash or other benefits. Send them your unwanted device (from any network) and get paid quickly. If you don’t want to wait, head into any Vodafone store and trade in your unwanted device to pay for accessories, your new device or other extras.
From time to time, they’ll even give you a discount on your monthly line rental on certain devices when you trade in.With Vodafone Trade In, you can trade in your old device however you want: in store, online or over the phone.Call 54321 free from any Vodafone mobile or 0330 100 5254 from any other phone (at standard rates).
You can trade in any device you want as long as it's on their database. If your used device is not listed, the chances are they no longer buy that model.
You can send as many devices as you want, although you can only send 1 device in any one order. If you intend to send them more than 10 devices, you can contact their specialist team [email protected]
What you should send to them are your device, the battery and the stylus (if applicable). You do not need to send in the accessories, chargers, manuals and packaging.Once they have received and inspected your device they will make your BACS payment within 24 – 72 hours.
The company also accepts broken devices however, they do pay a reduced amount for devices that are not working.
Here are the definitions of a device in full working order:
- The device must be complete with no missing, damaged, or cracked parts. If your device has a stylus, send that in too.
- The device must be fully functional. It should power up, be free from PIN locks and be able to make and receive a call.
- All keypad and additional buttons must work, as should functionality features like Bluetooth, Camera and Wireless.
-The display must be clear and fully intact. There should be no fading, no pixels missing, no cracks and no bleeding on the screen. Touch–screens should be free from major scratching.
-The device must be free from water damage. Remember, condensation from weather or taking your device with you in the bathroom could cause water damage.
-If the device has a flip or slider mechanism, it should open and close properly.
If you are in any doubt, you are advised to contact Vodafone Trade In at [email protected]
before sending in your device.If your device does not meet these requirements, the quote price may alter but they will always contact you with the adjusted price before making payment.
They continually check their prices against market leaders so you can be sure you're getting a competitive price – and you'll be doing your bit to help the environment by recycling your old device.
You should bear in mind that your quote is only valid for 14 days. If your device arrives outside of this period you may be offered a lower price if the market price for this device has fallen. Please also note that sometimes when devices arrive they are not in full working order. In this case they make an estimate of how much it will cost them to repair the device and they deduct this cost from the original quote when they make their offer to you.
Devices are thoroughly checked by a technician to assess their condition. The devices in good working order are sent to areas around the world to be reused. If the devices cannot be economically repaired, they can still be used for parts or recycled according to environmental requirements.
How trade-in works:
STEP 1: Value your device - Search for your device using the search box.
Choose your payment method and enter your contact details.
If you are unsure about the make of your phone, type *#06# into your device and your IMEI code will pop up on the display. Alternatively, look behind your battery for the code. This will give them the information they need to recognise the make and model. Then type this 15–digit IMEI number into the search bar on the home page to bring up your phone valuation.
STEP 2: Send them your device
A return pack containing a padded envelope and your order information will be sent to you within 24 hours along with a unique tracking number. They will explain fully your options for returning the device, and hopefully answer any questions you may have about how to return it.
Once they have received your phone, it will be processed for payment.
If you send your device using Royal Mail Special Delivery, your device will be insured for up to £500 should it get lost in the post on its way to them. It costs a little extra but you get peace of mind. Please remember that it is your responsibility to return the devices to them, and they cannot accept liability for any devices that do not arrive at their warehouse or that are damaged in the post.
STEP 3: Receive your payment – which could be same day!
They will not delay your payment! Once they’ve received and checked your device they will pay you as soon as they can by your chosen method.
Go spend it!
Choose the BACS (Bank Transfer) option which means you should receive your cash on the same day as they receive your phone.